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Multi-Channel Retail and Fulfillment Services

	Download these data sheets to learn more about our MCR - Fulfillment business solutions. - MCR-Fulfillment Brochure - nFocus-Omnica News Release

The nFocus - Omnica Solution
Home shopping companies and modern retailers engage with their customers on the web, through catalogs, on the phone and in stores. Most operate websites, call-centers, and warehouses. They have active multi-channel marketing programs, and some operate multiple brands. Some also have wholesale operations, trade counters or field agents. nFocus provides a complete end to end software solution to run these businesses.

Mail-Order & E-commerce
Mail order, E-commerce and MCR companies strive for sales growth, greater efficiency, and customer satisfaction. Omnica's software enables business processes which promote the success factors and minimize the business pains in multi-channel retailing. These business imperatives were built into Omnica MCR from its inception.

Store Networks
Many store-based retail business have responded to the opportunity of selling online by producing well designed web-sites, and delivering an excellent online experience. Often, these projects have lead to rapid growth in the online channel, putting pressure on back-office systems. Omnica MCR is the ideal solution to integrate stores and direct channels in order to maximise efficiency, customer service levels and profit.

Fulfillment Services
If your company provides outsourced services for multi-channel retail, you will identify with the business imperatives of mail-order and e-commerce companies, as well as store-based MCR companies. In addition you have special requirements because you run MCR operations for several third party clients, not just for your own business. In Omnica MCR, multi-client requirements were designed in from the outset, not as an afterthought.

Wholesale & Distribution
While the retail sector responds to the new online era, modern distributors haven't been slow to move. Distributors have realized that with the right systems they are uniquely placed to exploit web-based business opportunities.

Manufacturers with Direct Marketing
In the past, manufacturing companies who use direct marketing as a primary sales channel have lacked an IT solution able to respond easily to their particular span of requirements.

Microsoft Dynamics AX is a powerful manufacturing solution, used in thousands of manufacturing companies around the world. There is extensive functionality for work centers, routing, planning and scheduling, shop floor control, estimation, and custom product configuration.

Omnica adds strong capabilities for direct marketing, response tracking, order management, and home delivery logistics, built right into Dynamics AX using its native technology.

The result is a powerful combination of manufacturing control and selling capability, that allows production processes to be linked directly to sales demand.

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